| ⚠️ If you use custom emails in any of your DocuGen settings, this article is for you. |
Custom emails allow you to automatically send your generated documents to your customers, partners, and suppliers using your own Gmail or Microsoft email address.
What changed?
| ℹ️ This change took effect in November 2025. |
When a user generates a document and sends it using DocuGen custom emails, DocuGen will send the document to the recipient using the "Send from" email address specified in DocuGen settings, even if the email address is not that of the user who generated the document.
For example: Jim creates a DocuGen view and sets up DocuGen custom email to send documents from jim@mycompany.com. When Bill generates a document, DocuGen will send the document from jim@mycompany.com, not from Bill's email.
The sender email address is specified under Settings > Delivery > Customize...:
Prior to this change, if the user generating the document is not the same one who set the sender email address, DocuGen would send the email from no-reply@docugen.io.
What should you do?
If the new behavior complies with your requirements, there is nothing to do.
If you don't want DocuGen to send branded emails when other users generate documents, you must change the sender email to no-reply@docugen.io:
Comments
0 comments
Please sign in to leave a comment.