Troubleshoot "Could not load this app"

In mid-2026 we made changes to DocuGen that had the unintended consequence of displaying an error for some customers when loading a DocuGen view:

The simplest solution is to  create a new DocuGen view:

1. Create a new DocuGen view with the same settings as the affected view
2. Update all automations and legacy integration recipes to point to the new DocuGen view
3. Delete the affected view

If you have a large number of affected DocuGen views, or if you're not sure about the settings, you can contact support@docugen.io to request migration of all your boards:

1. You will need to create new DocuGen views (one new view for each affected view)
2. You will need to provide us with the links to your old (affected) views and new views
3. Our team will migrate the settings from each old view to the corresponding new view
4. You will still need to update your automations and legacy integration recipes to point to the new DocuGen views
5. You will also need to delete the affected views

Need help? Contacts us at support@docugen.io